Return & Refund Policy
At SimpliCare, we care about quality and your satisfaction. Please review this Return & Refund Policy to understand how returns, replacements, and refunds are handled.
1. Our Commitment to Quality
We stand behind the quality of our products. While issues are rare, if you receive an item that is damaged, defective, or incorrect due to an error on our part, we’ll make it right.
2. General Return & Exchange Policy
Because our products are consumable and personal in nature, we are unable to accept returns or offer refunds for items that are delivered correctly and are free from defects.
This policy helps us maintain hygiene standards, product safety, and quality for all customers.
3. Refunds for Damaged, Defective, or Incorrect Items
We offer a full refund or replacement if:
- Your item arrives damaged
- The product is defective
- You receive the wrong item due to our error
To help us resolve the issue quickly, please note the following:
Reporting Timeframe:
You must report the issue within 48 hours of receiving your order.
Proof Required:
Please provide clear photos or videos showing the damage, defect, or incorrect item when you contact us.
Resolution Options:
Once your claim is reviewed and approved, we will issue either:
- A replacement, or
- A full refund to your original payment method
4. Refund Processing Timeline
For approved claims, refunds are processed within 5–7 business days to your original method of payment.
Please note that your bank or credit card provider may take additional time to reflect the refund in your account. You will receive an email confirmation once your refund has been processed.
5. Changes to This Policy
SimpliCare reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately once posted on our website. We encourage you to review this policy periodically.
6. Contact Us
If you have questions or need help with a return or refund request, please contact us:
Email: care@simplicare.us
Phone: 908-231-3224